SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.

For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.

Within the PIC/PMC project team in Hanoi, the Contract – Claim Manager will assist the Contract Manager (International expert) in Hanoi on all contract, claim and risk matters in line with the project’s management framework and document control processes. This role interfaces closely with PMO routines and document protocols defined for the programme.

• Review, analyze gaps, make recommendations on all main and subcontract agreements signed by VSP on the project
• Analyze and provide recommendations to any request raised by client VSP
• Analyze and provide recommendations for any request related to claims
• Actively participate to Risk Management: Prepare and update Risk register, Analyze risks, report to SYSYRA and VSP on Risk register
• Liaise directly with VSP on Contract / Claim / Risk matters and actively organize regular / non-regular meetings with VSP and other stakeholders
• Assist in clarification of legal framework in Vietnam: Clarify list of Vietnamese Decrees and Laws applicable on the project, summarize main findings for International Contract manager
• Assist in checking and advising on contractual rights and obligations of SYSYRA towards VSP with respect to LC contract: Make sure scope of work of LC is fulfilled, answering any complain from VSP related to application of our contract, payment issues, etc.
• Participate in finalization and update of Risk Management Plan and other LC deliverables related to contract and risks
• Contribute to other disciplines (technical) whenever contract issues are involved
• Help prepare contractual letters to VSP
• Participate in the overall reporting of the project: Weekly Meetings / Monthly Reports / Risk register

The Contract – Claim Manager is expected to be fully mobilized in Hanoi. Frequent missions to HCMC may be required for short-term.

Qualifications

• Bachelor’s degree in civil engineering, Law, Business, or related (master’s preferred).
• Good understanding of project management and construction contract administration.
• Very skilful in MS Office; capable of clear, well‑formatted summaries and dashboards (Word/Excel/PowerPoint).
• Very proficient in English (drafting letters/reports); Vietnamese native level.
• Basic knowledge of FIDIC General Conditions of Contract.

Skills and desirable personality

• Strong interpersonal communication and problem‑solving skills.
• Ability to work effectively in a multi‑cultural environment.
• Initiative, excellent organisation, and a strong sense of commitment.
• Open‑minded and ready for on‑the‑job training from the Contract Manage

Systra is an equal opportunities company; this position is open to all applicants.