SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.

For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.

The Bus Operations Expert will be a seasoned, well experienced professional from a bus operating background and shall provide direction, supervision, advice and guidance on all bus operational matters. Provide direction, supervision, support and guidance on all public transportation activities for Bus operations to the Project Director and Public Transport Expert. Will be field based to ensure operations are to the required standards and continuous development is implemented.

• Oversee start of operations through all the phases of the Bus and ITS Contractors’ activities to verify that all the contractual requirements are fully met.
• Be responsible for the ongoing day to day delivery of passenger services in accordance with the KPI Regime and best market practices. Safety and excellence will be at the heart of all these services.
• Bus Operation Expert shall be responsible for start of the operations, station and depots including all the inspections that are required as per the agreed SOPs.
• The Bus Operation Expert will be leading the operations on a 24/7 basis for resolving incidents, accidents and emergencies that may occur on the Bus Project.
• He will be leading the development of the operations and maintenance manual.
• He will also supervise the Operations Control Centre (bus operations) and coordinate special situations like crisis coordination, disaster recovery, etc.
• He will produce reports for the PMS team to be presented to the client on punctuality, kilometers, and all required KPI reports.
• Bus Operations expert will compare operational data from ITS systems and inspections status prior to preparing the reports for the client.
• Crisis management procedures
• Should any incident occur, he shall promptly be present at the scene, provide advice and support to the client’s senior management or their representation until the situation is brought under control.
  
• Support the Senior Manager to produce reports based on such incidents and maintain them for further investigation as required.
• Any mitigations on incidents will be coordinated with specialists and third parties, these will be followed up to ensure no such incidents occurs in the future.
• Coordinate with the Journey Planner expert in ensuring a smooth experience for the commuters.
• The operations expert will monitor the operations contractor to see how effectively the following are managed. inventory management, correct ordering of supplies, maintenance and replacement of operational equipment, optimizing processes, overseeing the operations team, and liaising with external stakeholders etc.

• Relevant University Bachelors Degree
• Chartership/Professional License is a must
• At least 14 years’ of experience out of which at least 5 years of operational experience in bus operations or bus operating company and/or experience in Client organization managing a Bus operator, and/or experience as a Consultant team managing Bus operator.
• Prior experience dealing with multiple Contractors and their performance against KPI regime
• Experience dealing with Operating procedures, instructions and code of conduct handbooks
• Experience dealing with timetables and materials related to successful and smooth operations of the transportation system
• Quality Management Systems
• Crisis Management Regime
•  Transportation and Safety Procedures
• Exposure dealing with any investigations and mitigations on any incidents and comfortably dealing with third parties (Police, Civil Defence, security agencies etc
• Prior experience dealing with OEMs, manufacturers and independent consultants/accident investigative agencies will be a requisite.
• Self-sufficiency and an ability to work with mínimal supervision.
• Strong verbal and written communication skills.
• Middle East experience (at least 5 years) is a must

Systra is an equal opportunities company; this position is open to all applicants.