SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.

For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.

We are currently looking for a Performance Management Specialist (Transport Sector) for one of our projects in Mekkah.

This role will drive the performance monitoring, analysis, and reporting of various transport and mobility programs. The Performance Management Specialist develops and manages KPIs, ensures the effective tracking of targets, and provides actionable insight to improve program outcomes and service delivery for government stakeholders.

• Performance Framework Development:

  • Develop and implement comprehensive performance management frameworks tailored to transport and mobility program objectives.
  • Define, review, and update KPIs, SLAs, and performance metrics in collaboration with the Client, consultants and delivery teams.

• Performance Monitoring & Reporting:

  • Collect, validate, and analyze performance data from multiple projects and stakeholder sources.
  • Prepare regular and ad hoc performance reports, dashboards, and presentations for government and executive audiences.
  • Ensure data integrity and transparency in all performance-related reporting.

• Data Analysis & Continuous Improvement:

  • Analyze performance trends, highlight areas of concern, and identify root causes of underperformance.
  • Recommend corrective actions and best practices, facilitating performance improvement initiatives across programs.

• Stakeholder Engagement:

  • Liaise with internal teams, delivery partners, and government representatives to ensure alignment on performance targets and requirements.
  • Support performance review meetings, audits, and workshops, providing expert guidance and interpretation of metrics.

• Risk & Compliance:

  • Ensure that performance management processes adhere to government policies, regulations, and contractual requirements.
  • Support risk identification related to performance delivery and assist in implementing mitigation plans.

• Knowledge Management:

  • Maintain accurate record-keeping of performance data, reports, and improvement actions.
  • Contribute to the development and continuous improvement of processes, tools, and templates.

• Bachelor’s degree in Engineering, Business, Economics, Transport Planning, Statistics, or related field.
• Minimum 5 years of experience in performance management, program control, or monitoring and evaluation, preferably within the transport, mobility, or infrastructure sectors.
• Familiarity with government reporting, public sector KPIs, and service delivery in transportation is highly desirable.
• Strong analytical skills with experience in performance metrics, data analysis, and reporting.
• High proficiency with Microsoft Excel, Power BI, or similar data visualization and analytics tools.
• Sound knowledge of project/program management within the transport/mobility sector.
• Excellent communication and presentation abilities, including reporting to executive and government stakeholders.
• Attention to detail, organizational skills, and ability to manage multiple priorities.
• Collaborative approach and stakeholder management capabilities.
• Understanding of public sector policies and compliance is an advantage.
• Middle East experience is required

Systra is an equal opportunities company; this position is open to all applicants.