SYSTRA develops innovative solutions for sustainable travel and urban development. With around 1200 employees in the Nordics and a strong international network, we combine technical expertise with forward-thinking approaches to create infrastructure and digital solutions for the future. At SYSTRA, you’ll join a team that values innovation, collaboration, and professional growth. We share knowledge across teams and countries, encourage new ideas, and provide opportunities to develop across technical and organizational boundaries.
Are you passionate about tech, people, and continuous improvement? As our IT Operations Support Lead, you’ll be at the center of SYSTRA’s Nordic IT landscape- combining hands-on technical support with daily team leadership. You’ll be both the go-to problem-solver for your colleagues and the driving force behind our support team’s high performance, providing daily team leadership for our five Nordic IT Support Specialists (based in Sweden and Denmark), ensuring that every interaction delivers value and strengthens our digital foundation.
As ITO Support Lead, you are the initial point of contact for colleagues’ IT-related needs and the person who makes sure our IT support team delivers the best possible service. You handle everyday issues, but also lead, mentor, and optimize your team’s performance. You are a key player in our Nordic IS & Digital department and report to both a functional manager (based in Denmark) and a line manager (based in Gothenburg).
Key Responsibilities:
• Provide high-quality IT support for hardware, software, network, and digital services to ensure smooth day-to-day operations.
• Log, track, and resolve IT incidents and service requests efficiently, while maintaining clear and proactive user communication.
• Oversee onboarding and offboarding processes, ensuring correct setup, permissions, and return of all IT equipment.
• Lead, coach, and support the IT support team, ensuring efficient resource allocation and a collaborative working environment.
• Proactively monitor IT systems, identify and resolve technical issues, and escalate complex cases when necessary.
• Drive continuous improvement by optimizing support workflows, analyzing recurring problems, and maintaining an up-to-date knowledge base.
• Ensure strict compliance with SYSTRA’s IT policies, security standards, and regulatory requirements.
We are looking for someone with a genuine passion for delivering outstanding service and a solution-oriented approach. You motivate your team to achieve goals, delegate tasks effectively, and support professional growth. Your strong troubleshooting skills help you tackle technical challenges and find the best solutions for users and the business. You are an excellent communicator who makes complex IT concepts accessible for everyone, thrive in both teamwork and independent tasks, and adapt easily to new technologies and changing processes. With your service mindset and leadership, you create real value for both the team and the company.
Essential Qualifications:
Desirable Qualifications:
• A permanent position with flexibility to work from home few days a week.
• The opportunity to play a key role in advancing and shaping our digital transformation through hands-on IT support and leadership.
• The chance to work in an international environment with colleagues across the SYSTRA Group with 11000 employees worldwide.
• A workplace that values innovation, collaboration, and work-life balance.
• Opportunities for continuous learning and professional development through training, courses, and knowledge- sharing.
This is a permanent, full-time position with a start date according to agreement. The position is based at our office in Gothenburg. In Nordic we have 23 offices and travel may be required for the role a couple of times per year.
Do you have questions about the position? Contact us at:
Roman Schalizi
IT and Digital PMO Manager
Johanna Ekman
Recruitment partner SYSTRA
SYSTRA- confidence moves the world
For this recruitment process, SYSTRA has carefully considered recruitment channels and advertising. Therefore, we kindly but firmly ask not to be contacted by media salespeople, recruitment agencies, or similar parties.